Privacy Policy

Last updated: January 2026 | Compliant with Qatar PDPPL

1. Introduction

YellowKey Holdings ("we", "our", "us") is committed to protecting your privacy in accordance with Qatar's Personal Data Protection Law (PDPPL - Law No. 13 of 2016). This policy explains how we collect, use, and protect your personal data.

2. Data We Collect

We collect the following types of personal data:

  • Identity Data: Name, username, QID (where required)
  • Contact Data: Email address, phone number, WhatsApp number
  • Property Data: Property details, location, preferences
  • Technical Data: IP address, browser type, device information
  • Usage Data: How you use our website and services

3. How We Use Your Data

We use your personal data to:

  • Provide property listing and search services
  • Connect you with property owners, agents, and service providers
  • Process bookings and reservations
  • Send relevant property alerts and updates (with consent)
  • Improve our services and user experience
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Consent: Where you have given explicit consent
  • Contract: To perform services you requested
  • Legal Obligation: To comply with Qatar law
  • Legitimate Interest: To improve our services

5. Data Sharing

We may share your data with:

  • Property owners and agents (to facilitate property inquiries)
  • Service providers (maintenance, cleaning services)
  • Government authorities (when legally required)
  • Analytics providers (anonymized data only)

We do not sell your personal data to third parties.

6. Cookies & Tracking

We use cookies only with your explicit consent. Without consent, we do not store any tracking cookies. You can manage cookie preferences through the consent banner displayed on your first visit.

Essential Cookies: Required for site functionality (no consent needed)

Analytics Cookies: Only stored after you click "Accept"

7. Your Rights Under PDPPL

Under Qatar's PDPPL, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent at any time

Submit a Privacy Request

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for data in transit
  • Secure servers with access controls
  • Regular security audits
  • Staff training on data protection

9. Data Retention

We retain your data only as long as necessary for the purposes described in this policy. Inactive account data is deleted after 2 years. You can request earlier deletion at any time.

10. Contact Us

For privacy-related inquiries:

  • Email: privacy@yellowkey.qa
  • Phone: +974 3033 0067
  • Address: 534 Al Sadd, Doha, Qatar

We will respond to your inquiry within 30 days as required by PDPPL.